Terms of Service

WinningSeller (“we”) provides software for running an online shop. These terms are the agreement between us and the person who opens an account and runs a shop (“you” or “the merchant”).

By opening an account or using the service you accept these terms, our privacy policy and our refund policy. If you open an account for a company, you confirm that you may enter this agreement on its behalf.

The service provider is WinningSeller. The contact phone and email are at the end of this page.

An online shop and landing pages, order management, courier connections, Facebook tracking, accounting and similar tools. What each plan includes, and how much of it, is written on the pricing page.

Some features run on other companies' services, such as the couriers (Steadfast, Pathao, RedX), Facebook (Meta) and Fraud BD. To use them you need their accounts and must accept their terms. We are not liable for their outages, charges or mistakes, but we will help as far as we can when something goes wrong.

Give a correct name, email and mobile number. Keep your password secret; you are responsible for what is done from your account.

You are also responsible for the staff you add. When someone leaves, remove their access at once.

To give support, find faults and check that these terms are kept, WinningSeller's super admins (a few named people) may open any shop and work in it with the same rights as its owner. We record who opened which shop on which day. They do not appear in your staff list.

If you notice anything unusual on your account, tell us without delay.

Introductory offer: building a shop on a new account is free. When you publish, the monthly payment for the first month of any plan is ৳99; after that, each month costs the plan's regular monthly price. Each person gets the offer once: anyone who has bought a plan or a lifetime package, or had the offer, before (on the same account, mobile number, email or shop number, on any shop) pays the regular price. Yearly and lifetime prices do not change with the offer.

After the offer's months, the service continues with a monthly or yearly payment, by bKash, Nagad, Rocket or bank transfer (the details are on the billing page). Send the money, submit the transaction ID in the admin, and we check it and switch the plan on.

Paying for the same plan adds the new term after the time you have left. Paying for another plan converts the paid time left on the old plan, at its money value, into time on the new plan, and then adds the new term. Remaining trial days stay as they are.

We never charge anything automatically. If prices change we give at least 30 days' notice; time already paid for keeps its price. There are no hidden charges; if VAT or tax applies, it is shown separately on the invoice.

Refunds are described in the refund policy.

A lifetime package is paid for once and stays on for as long as WinningSeller runs, with no monthly or yearly bill. How many orders a month it covers and what it includes are written on the package's card when you buy. To move to a bigger package, you pay only the difference between the two prices.

Almost every future update and new feature comes to lifetime packages free. A service that costs us money every time it is used, paid to another company (such as work done by AI), may later be offered for an extra charge as an optional add-on or extra pack; taking it is your choice. Today's AI features may also get a free monthly allowance, with extra packs beyond it.

Lifetime packages have a 7-day money-back guarantee; the rules are in the refund policy. If an account is closed for breaking these terms, its lifetime package ends too (see section 6).

There are no extra days after the free trial. If nothing is paid during the trial, the shop locks the moment the trial ends: its address shows the shop with a “free trial is over” notice, and nobody can place an order. You can still see your data in the admin and pay; pay and the shop is live again.

When paid time ends, the shop stays open for another 7 days, with a reminder in the admin. If there is still no payment, the shop is paused: buyers see “temporarily closed” and cannot order; you can still see your data in the admin and pay. Pay and it is back.

There is no contract term. To stop, simply don't make the next payment, or tell us. A paused shop's data is not deleted by itself; to have it deleted, write to us (see section 8 of the privacy policy).

If you break these terms, use the service for anything unlawful or harm others, we may suspend or close the account after a warning (without one when it is urgent).

Your products, pictures, text, prices and buyers' data are yours. You give us permission to use them only as far as running the service needs (storing them on the server, showing them to buyers, sending them to a courier).

What you sell, at what price and with what promises, and how you handle delivery, returns and warranty, is your responsibility. You will follow the laws on consumer rights, advertising, tax and e-commerce. Do not use other people's trademarks, pictures or text without permission.

We will not use your shop's name or logo in our marketing without your permission.

• Selling anything banned under Bangladeshi law, or restricted without a licence (such as drugs, weapons, counterfeit or stolen goods)
• Fraud, fake offers or misleading advertising
• Trying to get into other people's accounts or data, attacking the service or deliberately overloading it
• Selling buyers' data or sending them spam without their consent
• Running code through custom HTML that harms buyers

You own and control the data buyers give your shop (name, mobile number, address, orders). We process it on your behalf and on your instructions: we store it, show it to you and, when you switch those on, send it to couriers, Facebook or Fraud BD. Details in the privacy policy.

Telling your buyers how your shop uses their data is your responsibility; if needed, keep your own privacy page in your shop.

To stop fake orders, the number of parcels returned to a mobile number is counted across all WinningSeller shops. For this count the number is kept only as a secret code, and nobody can see which shop or which order a return came from.

We try to keep the service up at all times and take regular backups. Even so, maintenance, internet trouble or another company's problem can interrupt or slow it now and then; we cannot promise it will never be interrupted.

If you want a copy of your data, write to us and we will email it (for example your orders and products as CSV files).

To improve the service we may add, change or retire features. We will give notice before a major feature is retired.

As far as the law allows: we are not liable for indirect losses caused by using the service (such as lost business profit, or losses from a courier's or Facebook's problems). If we are liable for any reason, the most we owe is what you paid us in the 3 months before the event.

We may change these terms when needed; the date on this page changes with them. We will tell you in the admin or by email before a major change. Using the service after a change means you accept the new terms.

These terms are governed by the laws of Bangladesh. If we disagree we will first try to settle it by talking; failing that, the courts of Dhaka decide.